Terms of business

About these terms

These terms apply to design, supply and installation work carried out by ML-BATHROOMS for homeowners. A written quotation and order confirmation set out the specific scope of your project, and those documents take precedence where they differ from this page.

Quotations and pricing

Quotations are fixed for 30 days and include design, supply, delivery, installation and waste removal as itemised. Work outside the agreed scope is quoted and approved in writing before it is carried out.

A deposit is taken on order, with the balance due on completion. Deposits cover the ordering of made-to-measure materials, which are non-returnable once manufacture begins.

Design and specification

Drawings and specifications remain the intellectual property of ML-BATHROOMS and are supplied for the purposes of your project. Dimensions are confirmed by site survey before manufacture; where a client supplies their own dimensions, we cannot accept responsibility for fitting errors arising from them.

Installation and access

We require safe access to the room, a working water supply and a usable electrical supply for the duration of the work. Where other trades are working in the same space, we will agree a sequence in advance.

Timescales are given in good faith. Delays caused by third-party deliveries, structural issues discovered during strip-out, or client-requested changes will be discussed with you as soon as they arise.

Guarantees and aftercare

Our installation work is guaranteed for two years. Products carry the manufacturer's guarantee, which we will register on your behalf and support you in claiming. Natural stone and unlacquered brass are expected to develop a patina and are not covered for changes in appearance.

Cancellation

You may cancel within 14 days of order, in writing, unless made-to-measure items have already entered manufacture. After that point, cancellation is by agreement and may incur the cost of materials already ordered.

Governing law

These terms are governed by the law of England and Wales.