Privacy Policy

Who we are

ML-BATHROOMS is a bathroom design, supply and fitting company with showrooms in Durham and Spennymoor, County Durham. We are the data controller for the information described here.

What we collect

When you contact us, book an appointment, request a brochure or order samples, we collect your name, email address, telephone number, address or postcode, and the details of your project that you choose to share.

If your enquiry becomes a project, we also hold survey notes, drawings, photographs of the room and records of the products ordered.

Why we use it

We use your information to answer your enquiry, prepare a design and quotation, arrange delivery and installation, and provide aftercare. Where you have agreed, we may occasionally send you our brochure or news — you can opt out at any time.

How long we keep it

Enquiries that do not become projects are kept for 24 months. Project records, including guarantees, are kept for six years after completion so that we can honour aftercare commitments and meet our accounting obligations.

Sharing

We share information only with the suppliers and installers needed to deliver your project, and with our accountant where required by law. We never sell your data.

Your rights

You may ask for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Email studio@mlbathrooms.co.uk and we will respond within one month. You also have the right to complain to the Information Commissioner's Office.

Cookies

We use a small number of cookies to keep the site working and, where you consent, to understand how it is used. See our Cookie Policy for details and how to change your choice.